If your proof of address (POA) was rejected during the KYC verification, it’s usually due to mismatched or unclear information on the document submitted.
To avoid delays, review the requirements below before resubmitting your document.
Common reasons a POA is rejected
Your document may be rejected if:
The address on the document does not match the address registered on your TabTrade account
Your name or address contains spelling errors or inconsistent details
The document is a screenshot, unclear, cropped, edited, or difficult to read
The document is outdated
A handwritten document was submitted
How to fix and resubmit your POA
1. Prepare an accepted document
Submit an official document that clearly shows:
Your full name
Your residential address
A recent issue date
Accepted examples include:
Utility bills
Bank statements
Government-issued letters or correspondence
Digital documents in PDF format (screenshots are not accepted)
Clear photos or scanned copies of physical documents
Please ensure all four corners of the document are visible, and that the document is clear, complete, and easy to read. Photocopies and edited documents are not accepted.
2. Check your address carefully
Make sure the address on the document matches the address on your TabTrade account. Small differences such as abbreviations, unit numbers, or spelling mismatches may cause the verification to fail.
3. Upload the document again
Log in to your TabTrade account and upload the corrected document through the secure account portal.
4. Wait for review
Once submitted, the Compliance team will review your document and update you on the verification status.
Tips to help your POA get approved
Use a document issued within the last 3 months
Upload a clear, high-quality image or PDF
Ensure all corners of the document are visible
Avoid screenshots, edited files, or handwritten documents
Make sure the text is readable and not blurred, covered, or cropped
Following the steps above will help speed up your KYC verification and reduce the chances of another rejection.