How can I contact customer support?
What are your customer support hours?
How can I make a complaint or file a dispute with you?
How can I request a trade investigation?
What should I do if I forget my TabTrade account password or cannot log into the website?
How can I access and manage my Demo Contest account login details and password?
How to resolve MT5 login issues?
How can I contact customer support?
We have multiple ways you can contact us, such as live chat, email and phone - with the best channel to use depending on your query.
Live chat is generally fastest for general questions, or quick questions about your account such as the status of a deposit or withdrawal. Our live chat is available 24/7 to answer those questions and you can find it in the bottom right corner of all of our websites.
If you have a more complicated query, such as a trading issue you want us to investigate or more extensive account related changes, the best way to discuss this with us is via email at [email protected]. This lets us track the issue over a longer period of time if needed, and we can also use the fact that you are contacting us from your primary email address to verify your identity.
Phone support is also available, however this may operate on limited hours sometimes. Please see our Contact Us page for the hours of operation.
What are your customer support hours?
Our customer support team is available 24/7 for live chat and emails. Phone hours may vary - please see our Contact Uspage for the hours of operation.
How can I make a complaint or file a dispute with you?
We maintain a formal Complaints Policy on our legal documents page. This is the best place to find our current complaint and dispute resolution process. It provides a detailed guide for you to follow, including timelines for resolution and next steps. We will keep this document updated if we make changes to how we handle complaints.
How can I request a trade investigation?
Trade investigations are best handled by email to [email protected], as investigations might take some time to complete. We don’t complete trade investigations over live chat for this reason.
When you email us, please make sure to include the following information:
The affected account/s
What you believe went wrong or needs checking
Any trade ticket number, instrument and time of the issue
Supporting information, such as screenshots, logs or other media
The outcome you are seeking
Once received, we will let you know we are looking into it and get back to you as soon as we can.
What should I do if I forget my TabTrade account password or cannot log into the website?
The quickest way to reset your password is to use the “Forgot password?” option on the login page when accessing the Secure Account Portal. This will send a password reset link to your registered email address and guide you through the password reset process. For MT5 accounts, ensure you are using the correct server (TabTrade-Live) and verify your credentials through the WebTrader in the Secure Account Portal.
If login issues persist, contact TabTrade support for further assistance and provide details such as your account number and any error messages encountered.
How can I access and manage my Demo Contest account login details and password?
Managing your Demo Contest account login details and password is essential for participating in contests on TabTrade. Below, we provide a comprehensive guide to help you locate your login credentials and manage your password securely.
Overview of Demo Contest Account Login
When you register for a Demo Contest on TabTrade, you receive a unique login ID and password for your contest account. These credentials are essential for accessing your account and participating in the contest.
Locating Login Credentials
There are two primary ways to find your Demo Contest account login details:
Welcome Email:
After registering for the contest, you will receive a welcome email. This email contains your login ID. Look for a subject line similar to "Welcome to the [Contest Name]." Note that the password is not included in the email for security reasons.
If you cannot locate the email, check your spam or junk folder.
Demo Contest Leaderboard Page:
Log in to your TabTrade portal and navigate to the Demo Contest Leaderboard page.
Your account number will be displayed on the banner at the top of the leaderboard.
If you did not note your password during registration, you can use the "Change Password" button available on this page to set a new password.
Managing and Changing Passwords
For security reasons, your password is not displayed after registration. If you need to change or reset your password, follow these steps:
Log in to your TabTrade portal.
Navigate to the "Promotions" section and select "Demo Contest."
Use the password change option to set a new password. Alternatively, you can use the "Change Password" button on the Demo Contest Leaderboard page to update your password.
Security Best Practices
Always keep your login credentials confidential and do not share them with others.
Use a strong, unique password for your Demo Contest account.
Regularly update your password to enhance security.
If you suspect unauthorized access to your account, change your password immediately and contact TabTrade support. By following these steps, you can ensure secure and seamless access to your Demo Contest account on TabTrade.
How to resolve MT5 login issues?
If you've forgotten your MT5 trading account password, you can easily set a new one through the Secure Account Portal.
Steps to Change Your Trading Account Password
Log in to the Secure Account Portal using your TabTrade account credentials.
From the menu on the left-hand side, click Trading Accounts.
Locate the trading account for which you would like to reset the password.
Click the Settings (gear) icon on the account.
Select Change Password.
Enter and confirm your new password, then save your changes.
Logging In to MT5
Once your password has been updated:
Open your Secure Account Portal.
From the menu on the left-hand side, click Trading Platforms.
Choose how you would like to access MT5 (WebTrader in your browser or the MT5 desktop/mobile app).
Enter your trading account login ID.
Enter your new password.
Enter the server details:
Mobile: Search for and select TabTrade-Live.
Desktop: Enter mt5-1.tabtrade.com:443 as the server.
Click Connect to account to access your trading account.
If login issues persist, contact TabTrade support for further assistance and provide details such as your account number and any error messages encountered.