How do I update my trading account settings?
How do I change my personal information or contact details?
How do I close my account?
How do I verify my phone number?
How do I verify my payment method?
How do I update my trading account settings?
Our Secure Account Portal gives you simple ways to administer the settings on your existing trading accounts. This includes changing:
Account leverage
Passwords
Account nicknames
Account types
Reactivating your archived account
For more complicated changes, such as changing account currency, this typically requires a new account to be created. If you don’t see an option to change the setting you are looking for, please contact our support team for assistance.
How do I change my personal information or contact details?
You can complete changes to your personal information on your Profile in the Secure Account Portal. Depending on the details you are changing, we may need to re-verify your ID (such as for address changes), or re-verify your email or phone number.
We do encourage you to keep your details up to date, as this ensures we always know who you are and how to contact you. When details are out of date, certain processes such as funding and withdrawals can be delayed while discrepancies are cleared up.
How do I close my account?
In many cases, you don’t need to close your account at all, because we do not charge inactivity fees. This means your account can be left unused, and we will archive any unused trading accounts over time - temporarily closing them.
If you no longer wish to be contacted by us for marketing and sales - this can be updated by setting your communication preferences in your profile settings or by clicking ‘Unsubscribe’ on our emails.
Similarly, disabling further trading statements from being emailed to you can be done on all accounts, or just particular accounts. It is best to request this through our support team who can assist you promptly.
If you still wish to close your account and prevent access to your Secure Account Portal, you can do this in a few simple steps:
Close any open positions.
Withdraw any remaining funds.
Submit a closure request to our support team directly via live chat or by sending an email to [email protected]
Please note that we are required by law to retain any records for 7 years after account closure. If you find you want to re-open your account in future, please contact our support team as we may need to assess your situation.
How do I verify my phone number?
Phone verification should trigger automatically when you provide us your phone number in the application process, or if you update your number later.
Our process to verify your phone number will involve sending you a verification code via SMS, which you will then enter on the same page where you provided us that phone number.
Once confirmed that the code matches the one sent to you, your phone number will be verified. It’s as simple as that.
How do I verify my payment method?
Verifying a payment method will differ slightly depending on the method used, but the same basic concept applies:
Any payment method is automatically verified providing it comes from an account in your name, and there are no issues with our payment vendors processing the transaction.
When you have successfully funded from a payment account in your name, that account will be verified for future withdrawals.
When you successfully withdraw funds to an account in your name, you can save your withdrawal accounts for future withdrawals.
As always, there can be exceptions. If we can’t verify your payment method for any reason, we will let you know through the portal or our support team.